Frequently Asked Questions

How do I get more information about the property's rooms or facilities?
You can find the property details in your confirmation email or on the property details page. For anything else you can also contact the hotel directly.

When will I have a confirmation email?
In most cases, you will receive this email with your booking document (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your spam and/or spam filter. You can also download or resubmit your booking online.

Where can I check my booking details and status?
Customers can always view their booking details and status online by logging in and selecting "My Bookings" from their order account. If you don't know your login details, you can follow the "My Bookings" link in your confirmation email.